Refund Policy
Review refund eligibility by production stage before submitting your request.
This policy is calculated from the order's current live stage and validated again when the refund is submitted.
Last updated: March 5, 2026
01
Eligibility by Production Stage
Refund eligibility depends on where your order is in production.
Stage
Refund
Before processing starts (PAID or AWAITING_UPLOAD)
100%
After AI processing starts (AI_PROCESSING through FORMATTED)
70%
After approval (APPROVED through IN_PRODUCTION)
0%
After printing (PRINTED through DELIVERED)
0%
02
Support & Review
Need help with a refund request? Contact support with your order reference.